EasyPoint™ QIM: Quality Information Management

The basic principle of quality management is that “if you can’t measure it, you can’t manage it and you cannot improve it”. Therefore quality organizations employ a variety of quality processes and associated forms to collect and manage quality and manufacturing data.

• Manual paper centric quality management systems typically employs several independent forms for collecting quality data for an adverse event like a customer complaint or non-conformance.
• Each process form is assigned its own unique tracking number for each adverse event, creating multiple tracking numbers for each adverse event.
• Often, these quality forms create unique records in an Access database or Excel spreadsheets:
  • Requiring tedious interaction to connect the numerous data elements residing in multiple data records to generate reports and dashboard views of the data making it more difficult and time consuming to visualize trends.
  • Your data is likely scattered in data silos and department silos, is under processed, and hard to assemble.
• By the time the data is combined and analyzed from various sources, it has shed its context and lost immediacy. And that means your return on quality information assets is compromised.

EasyPoint Quality Information Management employs SharePoint’s forms management utilities for managing quality processes and associated data, e.g., audit, CAPA, change control, complaints, deviations, non-conformances, etc. The data is stored in Microsoft SQL database.

The EasyPoint QIM approach to quality information management is driven by two principles:

First, we construct our data collection forms to be driven by multiple classes of adverse events which uses a single incident tracking number all the way through the process regardless of how many quality processes are generated (e.g., a customer audit finding - which leads to a CAPA – which leads to a change management process). This reduces the time and effort required for a user to interact with the database to generate concatenated data views of a single quality event or multiple events of the same class.

Second, we orchestrate the acquisition and delivery of essential quality information through the power of unified information access. Unified quality information management bridges information silos, through Smart Quality Information Management (QIM) forms, integrated analysis and delivery. Unified approach seeks to improve business agility and timeliness of information.

The EasyPoint QIM Smart Form supports Collection, Reporting and Trending of quality data.